Criteria to return an item:
Return must be logged within 14 days of item being delivered
The item is in a re-sellable condition
The item being returned qualifies for return (any damage made to garment upon receipt of garment such as holes, tears, incorrect sizing based on size that was ordered, foreign markings ect.)
The item is in its original packaging, with labels attached

Non-returnable items:
Underwear
Swimwear with detached hygiene strips

Please note: Custom made and made-to-order items are not refundable but we are happy to repair or alter these item(s) if they have quality or sizing issues. 

Delivery of returnable goods: 

Turning Point will pay for all of the *delivery costs for all returnable goods to and from the original delivery destination premises that are within all major city centers in South Africa.

Turning Point will pay for half of the *delivery costs for all returnable goods to and from the original delivery destination premises that are based in the outskirts of South Africa.

Turning Point is not responsible for delivery costs for international returnable goods.

*Delivery costs are covered at standard average market rates, and for normal delivery times. Expedited rates not covered by Turning Point.

To return an item, please e-mail us: online@turningpoint.co.za
Or phone us on: +27 21 534 5800

Criteria to exchange an item:
Exchanges must be logged within 14 days of item being delivered
The item is in a re-sellable condition
The item being exchanged qualifies for an exchange
The item is in its original packaging, with labels attached

Non-exchangeable items:
Underwear that have been worn
Swimwear with detached hygiene strips

Delivery of exchangeable goods: 

Turning Point will pay for half the *delivery costs for all exchangeable goods to and from the original delivery destination premises that are within all major city centers in South Africa.

Turning Point will pay for half of the *delivery costs for all exchangeable goods to and from the original delivery destination premises that are based in the outskirts of South Africa.

Turning Point is not responsible for delivery costs for international exchanges.

*Delivery costs are covered at standard average market rates, and for normal delivery times. Expedited rates not covered by Turning Point.